Join our progressive, non-profit organization and support people with intellectual disabilities to explore their goals, share their unique talents and gifts and be active members of their community.

We are a dynamic and progressive organization supporting people with intellectual challenges. We offer a secure career with good pay and really excellent benefits to people who are compassionate, motivated and hard working. The Team Leader position is unionized and hands-on, but it is just one rung shy of management and requires top notch leadership abilities.

Community Living Durham North is currently hiring a scheduling officer and Part-Time Support Workers please see below for job details.



Reporting Relationship

The Scheduling Officer position reports to the Human Resources Manager in connection with all of its job functions.

Position Summary

The paramount responsibility of every employee is to adhere to, and promote, our organizational Vision and Mission Statements.

The Scheduling officer will utilize the Scheduling database to ensure the people we support have the necessary staff supports in place at all times. They will backfill all shifts requiring attention by contacting staffing personal by following the procedure described in the Collective Agreement. They will liaise with the Program Managers to ensure extra coverage is provided as necessary.

The Scheduling Officer must work in compliance with the provisions of the Occupational Health and Safety Act and with the Social Inclusion Act, 2008 and its Regulation 299/10.


  • Completion of college diploma equivalent in related field
  • Valid driver’s license and access to a personal vehicle
  • One year experience in a similar role
  • Collaborative approach to working, able to work alone or with a team
  • Self- motivated with excellent planning, organizing and time management skills
  • Must be resourceful, professional, confident and courteous at all times
  • Ability to adapt and respond quickly to changing situations
  • Strong communication skills (written and oral) and administrative skills
  • Intermediate or higher level computer skills (i.e. Microsoft Office, Scheduling database)

Core Competencies

  • Compassionate, responsible support of people, their families and the community
  • Effective and positive communication with everyone
  • Enthusiastic support for my organization, team and co-workers       
  • Embracing change, innovation and personal growth

Role Competencies

1. Documents and Communicates Information Accurately & Completely

  • To be an expert at the Scheduling database
  • Backfill shifts utilizing the scheduling database and following the steps outlined in the Collective Agreement
  • Responsible to answer calls from staff reporting their absence
  • Accurately record reasons for staff absence from work
  • Compose daily emails informing the Management team of absences for the day
  • Compose agency wide emails when all staffing resources have been exhausted
  • Demonstrate creativity in filling shifts when there is nobody able to cover a shift
  • Collaborate with Managers when sites do not have adequate coverage
  • Reflect shift exchanges on the schedule
  • Offer first right of refusal to full time staff for statutory holidays
  • Ensure part time staff have one critical period shift as outlined in the Collective Agreement and have the Christmas schedules completed by November 15th

Working Conditions:

  • The incumbent must be able to prioritize, plan and organize work to complete scheduled tasks despite frequent distractions and interruptions.
  • The incumbent must be highly organized, versatile and innovative in order to manage the volume of work and various deadlines.
  • The incumbent will have frequent contact with people who have a developmental disability.
  • The incumbent will communicate regularly with individuals at all levels internally and on occasion with external organizations.
  • The incumbent will spend long hours sitting and using office equipment and computers, which may cause muscle strain. This person may also have to do lifting of materials from time to time.
  • The incumbent must spend long hours in intense concentration.

Wage/ Hours of Work:

Starting wage will be $22.59 and the Scheduling Department will work 6:45am-2:45pm from Saturday to Friday, 7 days on / 7 days off. The schedule of work will conform to our collective agreements and to the Employment Standards Act but may otherwise be determined by the HR Manager


Community Living Durham North is also hiring Part-Time to join our team, offering quality services and supports built on choice and advocacy, while fostering the community’s capacity to value all members.  

Part-Time Support Workers:

Part-Time Support Workers have a regular schedule which includes working every other weekend.

Compensation:  $21.94 per hour

Requirements of the position:  

  • College diploma in a Human Services related field.     (Developmental Service Worker, Human Services Worker, Social Services, Community Services Worker, Child and Youth Worker Diploma)
  • Valid Driver’s Licence and access to a personal vehicle

If you meet the above requirements and you are:

  • Compassionate
  • Responsible
  • An Effective Communicator
  • Enthusiastic
  • Innovative

Please forward your resume to


Community Living Durham North is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace.   Community Living Durham North is committed to developing inclusive, barrier-free employment processes and work environments.  If contacted in regards to a job opportunity please advise prior to the interview if you require accommodation. 

We would like to thank all applicants however only those selected for an interview will be contacted.


Our Vision: A Community Where Everyone Is Valued